Reference

edan4d Privacy Policy for Your Data

Clear account, wallet and device choices are at the centre of our Privacy Policy.

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CONTACT ROUTES

Reach Us About Privacy Requests

A clear contact route matters when you want to ask what we hold or correct an account detail. Use the support link placed beside the cashier path, describe the request, and include the phone number connected with your account. We use that account step to locate the right record without asking you to send wallet passwords or full payment credentials.

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Account privacy request

Open the support link beside the cashier path and identify your account by its verified phone number. We can then help you ask for access, correction, or clarification about stored details.

Wallet record question

For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account records, share the transaction reference shown in your account. Do not send a wallet PIN, password, or complete card credentials.

Device access concern

If a browser session on your phone or desktop looks unfamiliar, contact us through the same support route. We can review the account access record and explain the next security step.

HANDLING DETAILS

Browse How Our Privacy Process Works

Our handling process follows the account actions you take rather than collecting every possible detail.

Account data

We use your account details and verified phone step to connect sign-in activity with the correct record. This supports account access checks without treating a separate device as a new identity automatically.

Payment references

When you choose DANA, OVO, GoPay, QRIS, or bank transfer, we may retain the method name, reference, amount status, and related account record needed to reconcile the transaction.

Cookies

Cookies and similar browser signals can remember a session choice, maintain the sign-in path, and help us detect unusual activity. You can manage browser permissions, though some account steps may then need repeating.

Account security

We review sign-in signals, phone verification, and device behaviour to reduce unauthorised account access. If you switch from a mobile browser to desktop, an additional check may be requested.

Data retention

We retain records only for the period needed for account administration, payment reconciliation, security checks, dispute handling, or legal duties. The applicable period can vary by record type and local requirements.

Change requests

You can ask us to correct inaccurate account data or explain how a record is used. Send the request through support beside the cashier path and identify the verified phone linked to your account.

Find Privacy Policy Answers Quickly

These Privacy Policy answers cover the account steps people ask about most often before opening an account. We keep the wording tied to real records, including phone verification, wallet references, cookies, device sessions, and requests sent through the support path.

The edan4d Privacy Policy covers account details, phone verification, wallet references, cookies, device signals, support messages, retention, and requests to access or correct your personal data.

Yes. The Privacy Policy covers DANA, OVO, GoPay, QRIS, bank transfer, and virtual account records connected with your account, including method names, references, and transaction status.

Phone verification helps us connect you with the correct account and respond to privacy requests safely. It also supports checks when a new browser or device attempts account access.

The Privacy Policy explains that cookies can maintain your session, remember selected settings, and support unusual-access checks. Browser controls can remove them, although some account steps may need repeating.

You can ask for access to, clarification of, or correction to account data through the support link beside the cashier path. Include your verified phone number so we can locate the right record.

Retention depends on the record and the reason it is needed. Account administration, payment reconciliation, security checks, disputes, and legal duties can require different periods under applicable local requirements.

The Privacy Policy applies to account data connected with your use in Indonesia, while access or eligibility depends on local law. Contact support if you need clarification about a specific request.

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